“Do you have a business plan?”
Response from business owner …
Exasperation. “We are a small company. We don’t need reams of unintelligible spreadsheets.”
Guilt. “We did have one a few years ago but haven’t really updated it since.”
Pity. “If you knew the business you’d realise things move too fast for planning.”
Agrression. “Look” (the “pal” is silent in a business context) “I’m not wasting my time writing useless action plans.”